26 July 2007

Poor Service

Yogurt Flavors: Chocolate Decadence, World Class Vanilla, Butter Brickle, Chocolate Malt, Banana and Blueberry Cheesecake.

Today is Cone Day! All cones are $1.85 all day long (regularly $2.77).

The pita, English Muffins and the bagels have arrived. All varieties of the bagels (Blueberry, Sweet Wheat, Cinnamon, Onion, White and the Perfect 10) are available. Come in today to get the best selection. The last few weeks, they have gone very quickly.

We're almost up to 50 Blogger cards handed out now. We'll continue handing them out for the 100 Days of Blogger program for the next month. Remember to check the end of the blog each day for the winning number and to come in on the day that your winning number is picked to claim your prize.

This week, I've been setting things up and disconnecting things for the new apartment and the old apartment. Unfortunately, this has once again reminded me that most large companies have lost site of what it means to provide good customer service. Since I work in retail, good customer service is one of the things that will endure me to a company. Most of the ones that I have contacted this week have failed.

I think that over the years as many of the businesses have gotten bigger and bigger, they have had less and less reason to provide a good service. As the level of service has decreased, we as a consumer have accepted it. One of the greatest examples of this is at the gas stations where it is hard to find a full service station. We've been tricked into think that it is a great honor to do it yourself.

Nevertheless, my experience today has little to do with being told to do something myself. I'm accustomed to that part of the system. However, when setting up a time for Time Warner Cable to come out to put in the main cable modem connection, I was a little bit upset to find out that they would not guaranty a simple phone call to let me know when they were 15 to 30 minutes out. Also, they would not change the installation time to 2 PM to 5 PM instead of 1 PM to 5 PM. These simple requests that can make a loyal customer were simply denied by another big business that doesn't care.

Today's Winning Blogger Number: 23

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